FAQ: Solos Smart Cycling Glasses with Heads Up Micro-Display
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I wear reading glasses, will Solos work for me?

The Solos Optics were designed to be focused at 2 meters which is similar to the bikes ahead of you or a road sign. The Solos Virtual Image and data screens are 3x larger than a typical bike computer which makes it easier to read than your typical bike computer or smartphone. We like to say if you can read the jersey of the rider in front of you or road signs, then you can read Solos. Our veteran (over 40) riders who use reading glasses can read Solos better than their bike computers since the focus distance is further away than their bike computers Last updated: Wed, Jun 1 2016 12:42 pm EDT

Will you ship internationally?

Hi, yes we expect to be able to ship internationally and are working through the process quickly. Our current estimate is that we will allow international shipments by early November and will be providing better updates before the end of the campaign. Last updated: Wed, Jun 1 2016 12:56 pm EDT

Do you have a prescription lens option?

The Solos Optics were designed to be focused at 2 meters which is similar to the bikes ahead of you or a road sign. The Solos Virtual Image and data screens are 3x larger than a typical bike computer which makes it easier to read than your typical bike computer or smartphone. We like to say if you can read the jersey of the rider in front of you or road signs, then you can read Solos. Our veteran (over 40) riders who use reading glasses can read Solos better than their bike computers since the focus distance is further away than their bike computers. In addition, we are working on options for prescription interchangeable lenses for early 2017 Last updated: Wed, Jun 1 2016 12:56 pm EDT

Can I change the screen setup or is there a custom API/SDK?

The Solos App allows for significant customization of the screens, data, sensors, voice prompts and setup options. It has been designed to be very flexible, expandable and powerful yet simple to use when getting started. At this point, we do not offer a custom API or SDK but are rapidly integrating with other popular fitness applications. Many people can also run their preferred fitness app in parallel with Solos and the notification and voice prompt features of these applications will be displayed/heard on the Solos glasses. Last updated: Wed, Jun 1 2016 12:56 pm EDT

Can I use Solos for running, cross country skiing, rowing or other sports?

Sure!! While the Solos App was optimized around biking as the first application, all of the key features of most fitness applications are integrated into Solos. All the key information like Speed, time, distance, sensor data, etc can be customized in your choice of screens. The Solos glasses are light, balanced and comfortable. As we continue to further develop the Solos app, we will continue to add quick start profiles for other sports as prioritized by our customers. Last updated: Wed, Jun 1 2016 12:56 pm EDT

Will the Solos app work with other fitness apps?

We do push data out to many other popular apps but don’t fully integrate bidirectional communication. The Solos App allows for significant customization of the screens, data, sensors, voice prompts and setup options. It has been designed to be very flexible, expandable and powerful yet simple to use when getting started. At this point, we do not offer a custom API or SDK but are rapidly integrating with other popular fitness applications. Many people can also run their preferred fitness app in parallel with Solos and the notification and voice prompt features of these applications will be displayed/heard on the Solos glasses. Last updated: Wed, Jun 1 2016 12:56 pm EDT

Can I use Google Maps with the Solos App?

Google Maps can run in the background on your smartphone and the Voice and SmartNotifications will be pushed to the Solos Smart Glasses through the bluetooth interface. A few of our riders actually use this feature on their longer bike routes. It is also possible to download routes directly into the Solos app. Last updated: Wed, Jun 1 2016 12:56 pm EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: November 2016

Last Updated At: 10/03/16
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